F.A.Q.
When will my order be delivered?
We ship worldwide. Your order will be carefully packed and delivered to the address of your choice.
Processing your package generally takes between 2 to 3 business days maximum. Once your order is processed and shipped, you will receive an email containing your tracking number, allowing you to follow your order online.
Can I return my order?
Orders can be returned or exchanged within 14 days of receipt of the package, provided that the items are in their original condition and suitable for resale. We invite you to read our refund policy for more information on this subject.
What can I do if my item (or part of it) is damaged?
We do our utmost to ensure that your items reach you in perfect condition.
If your order was damaged during transit, please contact us as soon as possible, providing photos of the parcel and the item in question if possible. We will process your request promptly to find the most suitable solution.
Do the photos actually correspond to the product being sold?
Unless otherwise stated, we use photos that best represent the item offered.
For rare parts, collector's items, or articles whose condition may vary significantly, the photos generally allow you to visualize the exact item being sold.
We always recommend that you consult all the photos and the description before your purchase.
Can retro games and consoles show signs of wear?
Yes. Some products that we offer are sometimes several decades old.
Slight scratches, marks, yellowing, or other signs of age may therefore be present.
We do our utmost to accurately describe the condition of each item so that you know exactly what you are buying.
How do I know if a game is compatible with my console?
Compatibility may depend on the console, the game region, and the system used.
Some older consoles are region-locked while others accept games from different regions.
If in doubt, please contact us before ordering by providing your console model and the product you are interested in.
Do you ship internationally?
Yes. Retromania ships orders to many countries.
The available delivery methods and rates are automatically displayed during checkout based on your delivery address.
What is the shipping time?
We prepare orders as quickly as possible.
Once your parcel has been handed over to the carrier, you will receive information to track its delivery.
Delivery times may then vary depending on the carrier, the destination country, and the time of year.
How do I track my order?
When your order is shipped, an email containing tracking information will be sent to you if tracking is available.
You will then be able to check the status of your delivery directly.
My tracking is not updating, is this normal?
It can sometimes take a carrier several hours, or even a day or two, to display the first scan of a package.
If your tracking shows no progress for an abnormally long period, please contact us so that we can look into the situation.
Which payment methods do you accept?
The currently available payment methods are displayed directly during the checkout process.
All transactions are processed via secure payment solutions.
Is an item in my cart reserved?
No. Adding an item to your cart does not generally guarantee that it is reserved.
For one-of-a-kind items, the product may be purchased by another customer until your order has been finalized.
If you have spotted a rare piece, we therefore recommend that you
Do you offer gift cards?
Yes. Retromania gift cards allow you to give an amount to be used directly on our store.
It is an excellent solution when you want to treat an enthusiast without having to choose their games or consoles yourself.
Can I sell my games or my collection to Retromania?
Yes.
We buy back video games, consoles, accessories, and collections of all generations, as well as certain pop culture products.
Simply send us a list along with photos so that we can review your offer and provide you with a no-obligation buy-back quote.